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If a shopper has not received their Vetera Pay online payment link, follow these troubleshooting steps:

In your Vetera settings, check that the shopper's email / phone number is correct.

Check the Vetera email / SMS log for a possible reason.

Ask the shopper to check their email spam folder.

- In your Vetera settings, check that the shopper's email / phone number is correct.
- Check the Vetera email / SMS log for a possible reason.
- Ask the shopper to check their email spam folder.

If a shopper has not received their Vetera Pay online payment link, follow these troubleshooting steps:



In your Vetera settings, check ...

Vetera Pay: Shopper has not received an online payment link

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