If a Vetera Pay payment has failed or is missing in Vetera or Vetera Pay:
Open the invoice page and find the payment row in the Payments section.
Print the transaction receipt using the transaction receipt button on the payment row (see the image below).
Find the PSP reference from the receipt.
Go to Settings > Integrations > Vetera Pay and select Open management page.
On the management page, go to Reports > Payments, select Filters and search by PSP reference.
Check the payment status and the reported reason.
Contact Vetera support for further assistance and provide them with the following information:
Your Cloud ID
Invoice ID: You can find the ID from the URL of the invoice page (see the image below).
Payment amount and date
PSP reference from the receipt (see above)
Print receipt:
Invoice ID: