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Referral Statuses in Vetera and the Referral Portal

The following table lists the referral statuses and shows how they are matched between the Referral Portal and Vetera.

Change Referral Status Manually in Vetera

Go to Patient care &gt; Patient referrals.

Open the referral you want to edit by selecting the pen button at the end of the referral row.

Select a status from the Status drop-down in the in the upper right corner of the dialogue.

1. Go to Patient care &gt; Patient referrals.
2. Open the referral you want to edit by selecting the pen button at the end of the referral row.
3. Select a status from the Status drop-down in the in the upper right corner of the dialogue.
4. Select Save.

<a href="https://support.vetera.com/en/articles/645262-overview-of-patient-referrals" target="_blank">Overview of Patient Referrals</a>

Referral Statuses

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Vetera Status	Referral Portal Status	Description
All	All	All referrals
-	Draft	Referrals in draft status, not shown in Vetera
Incoming	Sent	Referrals that have been sent out from the portal and are shown in Vetera
Received	Received	Referrals sent from the Referral Portal that have been received in Vetera. Also referrals created in Vetera (no Referral Portal). No appointment has been booked yet.
Approved	Approved	The referral has been approved in Vetera. This status can be selected manually for a referral if an approval step is used in your workflow.
Appointment booked	In progress	An appointment has been booked for the referral in Vetera.
Started	In progress	The patient has been checked in for the appointment in Vetera and the consultation may already be ongoing or ended.
Ended	In progress	Feedback has been sent from Vetera to the referring veterinarian and the referral has been finalised in Vetera.
Feedback sent	Feedback received	Feedback has been sent from Vetera to the referring veterinarian.
-	Updated	The referral has received new feedback from Vetera.
Deleted	Deleted at receiving hospital	The referral has been deleted in Vetera.
-	Failed	The referral sending process has failed.

Referral Statuses

Referral Statuses in Vetera and the Referral Portal

Change Referral Status Manually in Vetera

See Also