Vetera Support Portal

Consultations and Patient Care

165 articles

Managing Consultations

Consultation Workflow

Check In a Patient With an Appointment

Check In an Existing Patient Without an Appointment

Check In a New Patient Without an Appointment

Create a Draft Consultation

Find, View, and Edit Draft Consultations

Use AI Scribe in Consultations

Check a Patient in from a Draft Consultation

Cancel Patient Check-In

Start a Consultation

Delete a Consultation

Delete a Draft Consultation

Consultation Custom View

Create a Custom View Mode

Edit or Delete a Custom View Mode

Create Your Own Custom View Mode

Edit Your Own Custom View Mode

View a Consultation Page Using a Custom View Mode

Triage

Triage Patients

Set Up the Triage Function

Writing Clinical Notes

Clinical Notes Overview and Basic Functions

Write a Single Clinical Note Per Patient in One Consultation

Write Multiple Clinical Notes Per Patient in One Consultation

Draft Clinical Notes

Clinical Note Approval Workflow

Conflicts With Multiple Simultaneous Users

Clinical Notes Settings, Clinical Note Types, and Clinical Note Templates

Adding Diagnoses and Complication Reports

Diagnosis Settings

Add a Diagnosis During a Consultation

Edit or Delete a Diagnosis

Add a Post-Consultation Diagnosis on a Patient Page

Complication Report Settings

Add a Complication Report

Edit or Delete a Complication Report

Adding Patient Vitals

Settings for Patient Vitals

Add Patient Vital Signs

Adding Treatment Items

Add and Manage Treatment Items in a Consultation

Add Items from Health Plans

Add Previously Used Items

Use a Cubex Cabinet Item on a Consultation

Match an Orphan Cubex Cabinet Item to a Consultation

Use Item Bundles on a Consultation

Set and Use Special Procedures

Use Items with Alternative Prices

Use Clinic Location Rates and Royalty Fee on a Consultation

Laboratory Handling and Urgency Fees on a Consultation

Creating and Using Treatment Estimates

Treatment Estimates Overview and Settings

Create a Treatment Estimate

Create a Treatment Estimate Bundle

Create a Treatment Estimate Using a Bundle

Copy a Treatment Estimate

Print or Email a Treatment Estimate

Mark Estimate Items as Declined by the Client

View, Edit, and Archive Treatment Estimates

Use a Treatment Estimate on a Consultation

Laboratory Referrals

Create a Laboratory Referral

Edit or Delete a Laboratory Referral

View Laboratory Referrals and Results

Add Laboratory Analysis Results

Approve Laboratory Analysis Results

Laboratory Integrations

Overview of Laboratory Integrations

Set Up and Use the IDEXX VetLab Station Integration (ICP Method)

Use the VetScan FUSE Integration

Use the scil vIP Integration

Set Up and Use the IDEXX VetConnect PLUS Integration

Use the Laboklin Integration

Use the Antech Integration

View and Connect Unmatched External Laboratory Results

Diagnostic Imaging

Overview of Diagnostic Imaging

Diagnostic Imaging Settings

Diagnostic Imaging Requirements

Third-party PACS Image Viewers

Create a Diagnostic Imaging Referral

Create a Diagnostic Imaging Referral Without an Appointment or Consultation

Link a Planned Diagnostic Imaging Referral to an Appointment or Consultation

Search for Diagnostic Imaging Referrals

Update Diagnostic Imaging Referral Status and Add Results

View and Share Diagnostic Images

Using Vaccination Certificates

Set Up Rabies Vaccination Certificate (US)

Print Rabies Vaccination Certificates (US)

Managing Treatment Plans

Treatment Plan Settings

Add Planned Treatment Items for a Patient

Mark a Planned Treatment Item as Done, Started, Prepared, or Skipped

Extend Planned Treatments

Stop or Delete Planned Treatments

Search for Planned Treatments

Prescriptions and Refills

Set Up Written and Phone Prescriptions

Create a Written or Phone Prescription

View, Edit, and Print Written and Phone Prescriptions

View a Client's Product Sales History

View a Client's Refills

Add Medicine, Food, and Supply Refills During a Consultation

Add Medicine, Food, and Supply Refills Without a Consultation

Renew Medicine, Food, and Supply Refills

Cancel Medicine, Food, and Supply Refills

Use Medicine, Food, and Supply Refills

Add Multiple Refills to One Counter Sale

Adding and Sending Discharge Instructions

Discharge Instructions Settings

Add Discharge Instructions

Generate an AI Summary for Discharge Instructions

Print or Send Discharge Instructions From the Consultation Page

Print or Send Discharge Instructions From Patient History

Print or Send Discharge Instructions From the Invoice Page

Patient Locations

Patient Locations Overview

Create and Manage Patient Locations and Patient Location Attributes

Use Patient Locations

View Patient Locations

Set a Patient Location Status

Viivi Telemedicine Virtual Consultation

Viivi Telemedicine Overview and Settings

Book a Viivi Telemedicine Appointment

Change an In-Person Appointment to a Viivi Telemedicine Appointment

Resend a Link for a Viivi Telemedicine Appointment

Start a Viivi Telemedicine Virtual Consultation

Cancel a Viivi Telemedicine Appointment

Inpatient Care

Overview of Automatic In-House Fees

Create Automatic In-House Fee Rules

Patient Referrals

Overview of Patient Referrals

Referral Statuses

Patient Referral Settings

Receive a Referral from Referral Portal

Create a Referring Organisation or Veterinarian

Create a Referral in Vetera

Book an Appointment for a Received Referral

Admit a Referred Patient and Begin Consultation

Send Feedback to Referring Veterinarian

Send a Patient Referral by Email

Set Up Sent Referral Tracking

Track Sent Referrals

Referral Portal

Referral Portal Overview

Referral Portal Setup

Create and Send a Referral from Referral Portal

Monitor Referrals and View Feedback in Referral Portal

Reminders

Overview of Reminders

Create and Manage Automatic Patient Reminders

Automatic Reminder Rule Examples

Reminder Settings and Templates

Create a Patient Reminder Manually

View the Reminder Sending Queue

Digital Whiteboard

Overview of Digital Whiteboards

Digital Whiteboard Hardware Recommendations

Set Up a Free Dashboard Screen

Set Up a Dashboard Screen

Set Up a Treatment Sheet Screen

Set Up a Triage Screen

Example: Waiting Room Screen

Add or Edit Internal Notes for Digital Whiteboard

Production Animal Features

Download cattle from Husdyrregisteret