The Behandlungsanweisung is required by German law. This feature is only relevant for clinics in Germany.
The Behandlungsanweisung, or treatment instruction, records the prescription medicine you dispensed for a patient that is not food-producing. This applies to dogs, cats, birds, reptiles and small mammals.
Give or send the Behandlungsanweisung to the client within 24 hours of finalizing the consultation.
Note: Vetera creates a Behandlungsanweisung only for medicine you dispense, not for medicine you administer in the clinic.
Which Patients Get a Behandlungsanweisung
Each patient has a species, which is shown in the patient profile. Each species belongs to a species category, and Vetera uses the species category to decide which document to offer. If the species category is not food-producing, Vetera offers a Behandlungsanweisung. If it is, Vetera offers an AuA. Vetera provides a fixed list of species categories.
The species categories that are not food-producing are Bird, Dog, Cat, Hedgehog, Ferret, Turtle, Snake, Lizard, Guinea Pig, Rat, Mouse, Hamster and Other.
A horse is food-producing by default. For food-producing patients, Vetera offers an AuA instead. See Overview of the Anwendungs- und Abgabebeleg (AuA).
For a horse that will never enter the food chain, make an exception:
On the patient page, select More details under Patient details.
Select the Not for food production checkbox.
Select Save. Vetera now offers a Behandlungsanweisung for this patient.
Before You Start
The species category must be right, because it decides which document Vetera offers. See Which Patients Get a Behandlungsanweisung above.
Your onboarding specialist links your species to the right species category when your clinic starts using Vetera.
Before you generate your first Behandlungsanweisung, fill in the medicine fields in your catalog. See Set Up Medicine Items below.
Set Up Medicine Items
Go to Catalog > Items and open the prescription medicines you dispense. The classification and the default usage method decide whether Vetera can generate the document. Vetera takes the rest of its content from the other fields.
Classification: Select POM-V for prescription-only medicine, or POM-VPS for pharmacy-only medicine. Medicine with any other classification does not appear on the Behandlungsanweisung.
Default usage method: Select dispensed. Vetera creates no Behandlungsanweisung for medicine set to administered.
Internal instructions: Enter the dosage per animal per day. Vetera prints it as the dosage.
Antibiotic: Select the checkbox for antibiotics. Vetera then marks the medicine with an A on the document.
Vaccination: Select the checkbox for vaccines. Vetera then marks the medicine with a V.
Batch number: Make sure each batch of the medicine has a batch number. Vetera prints it on the Behandlungsanweisung.
Expiry date: Make sure each batch of the medicine has an expiry date. Vetera prints it on the Behandlungsanweisung.
Fill in these fields carefully. Vetera builds the document from them.
Generate a Behandlungsanweisung
Open the consultation and go to Treatment items.
Add the medicines you dispensed. A message appears above the list, reminding you to send the document to the client within 24 hours.
Select Generate document. A window opens with a preview of the document.
Select Download file, Print or Email.
Note: The message appears only when the consultation has one patient, at least one diagnosis, and at least one POM-V or POM-VPS medicine that you dispensed.
You can also generate the document from the draft invoice. Select Print and choose the document from the list. It opens in a new tab.
Email the Behandlungsanweisung to the Client
In the preview window, From shows your clinic's email address and To shows the client's. You can type a different recipient, and you can change the Subject, which Vetera prefills with the document name and the date.
If your clinic has no email address, you cannot send the document by email. Ask an administrator to add it under Settings > Clinic location > Clinic location profile.
For other reasons the email can fail, see Why Does Vetera Not Send the Email? below.
What the Behandlungsanweisung Shows
The Behandlungsanweisung is in German. Each document has a number in the format {clinic location}-{year}-{sequence}, which runs in sequence for each clinic location, year and document type.
The document shows the patient's name, species, chip or ear tag number and estimated weight, together with the diagnosis and the consultation date.
Below that, a table lists each medicine you dispensed. For each one it gives the active ingredient and strength, the warnings, the batch number and expiry date, and the amount dispensed. It also gives the dosage per animal per day, and the time and duration of the treatment. An A marks an antibiotic and a V marks a vaccine.
The active ingredient, the strength and the warnings come from the medicine's Active substance, Preparation and Contra-indications fields.
Note: Withdrawal periods, administered amounts and treatment days appear on the AuA, not on the Behandlungsanweisung.
Frequently Asked Questions
Why Can I Not Generate a Behandlungsanweisung?
The most common reason is the usage method. Vetera creates the document only for medicine you dispense, so a consultation where you only administered medicine produces nothing. Otherwise, check the conditions in the note under Generate a Behandlungsanweisung.
Why Does Vetera Offer the Wrong Document for a Patient?
The species category may be wrong. What you can do depends on your species list:
If your clinic uses the standard VeNom species list, you cannot change it. Contact your onboarding specialist or Vetera Support.
If your clinic has its own species list, or your species were migrated, you can change the species category yourself under Settings > Lists & Templates > Lists. See Edit, Delete, or Archive Items in Lists.
Why Does the Document Show a Dash Instead of a Value?
Vetera generates the document even when data is missing. To find what is missing, check the medicine in your catalog.
What Do the Letters A and V Mean?
An A marks an antibiotic and a V marks a vaccine.
Why Is the Signature Missing?
Vetera inserts the signature of the veterinarian leading the consultation, if that veterinarian has added one to their user profile. Otherwise the signature line stays blank for signing by hand. See Customise Your User Profile and Set Your Personal Preferences.
Why Does Vetera Not Send the Email?
One of the following is usually the reason.
The client has no email address in the client profile.
The client has turned off email in their communication preferences.
Your clinic location has no email address.
Email sending is not part of your subscription.
The consultation has no diagnosis.
The consultation has no POM-V or POM-VPS medicine that you dispensed.
The document is not available for this consultation.
Vetera shows a message of its own only when the client has turned off email. The other reasons share a general message, which does not tell you which one applies. Work through the list instead.
How Do I Get Another Copy of a Behandlungsanweisung?
Open the consultation and generate the document again.