This article describes how to activate a Vetera Pay payment terminal. The steps are specific to Vetera Pay terminals and make sure that the terminal is set up securely and works correctly.
Before you activate the terminal, ask your IT team to check the network settings in Maintain Your Vetera Pay Payment Terminal. The terminal cannot take payments if a required network setting is incorrect.
Step 1: Inspect the Package and the Payment Terminal
The Payment Card Industry Data Security Standard (PCI DSS) requires this inspection to protect card payments.
Check that the package is not damaged.
Check that the payment terminal is not damaged.
When you replace a terminal, check that the serial number on the payment terminal matches the stickers on the box.
Check that no devices are added to the terminal, for example card skimmers.
If there is a problem with the package or the terminal, contact Vetera Support.
Step 2: Get the Admin Passcode for the Payment Terminal
Contact Vetera Support to get the Admin passcode for your terminal. You need the Admin passcode for the next steps.
Step 3: Switch On and Connect the Payment Terminal
Connect the terminal to the power supply, and switch on the terminal.
If the terminal asks you to set up Wi-Fi, follow the instructions on the screen. If the terminal does not ask, open the network settings:
Verifone: Press 9 and the green button to open the settings. Go to Network, and connect to your Wi-Fi network.
Castles: Open the settings from the application icon. Go to Network, and connect to your Wi-Fi network.
If your terminal model supports a network cable, connect the terminal with a cable instead. If your terminal has a SIM card for mobile data, use Wi-Fi as the main connection.
When the terminal asks you to, board the terminal.
Go to the Vetera Pay management page, and select Active terminals. The payment terminal shows in the list.
Select the three-dot button, and then select Edit terminal assignment.
Select the clinic location for the payment terminal.
The payment terminal is assigned to the clinic location.
Step 4: Update the Payment Terminal Software
You need the Admin passcode for this step. If you do not have the Admin passcode, contact Vetera Support.
Verifone: Press 9 and the green button to open the settings. Go to Software, and update the software.
Castles: Open the settings from the application icon. Go to Device info > Software version > Update.
If the terminal does not start to download the update immediately, keep the page open for a few minutes. The terminal finds the new version and starts the download.
Note: Keep the terminal software up to date. The terminal cannot take payments with a software version that is too old.
Step 5: Update or Reset the Payment Terminal Configuration
You need the Admin passcode for this step. If you do not have the Admin passcode, contact Vetera Support.
Verifone: Press 9 and the green button to open the settings. Go to Configuration, and update or reset the configuration.
Castles: Open the settings from the application icon. Go to Config, and update or reset the configuration.
Update or reset the configuration after every change, for example when you assign the terminal to another clinic location or add a new payment method. The terminal also updates the configuration automatically every three hours when it is connected to the internet.
The updates can take some time to install. When the updates are complete, the terminal is ready to take payments.